Author Archives: Jessica Neuner

Jessica Neuner

About Jessica Neuner

Regular Support office hours are from 8:00 a.m. - 5:00 p.m. EST. Please contact Support with any questions or concerns at [email protected] or (317)-566-1677 ext. 216.

How to Set Up Remote Access to the MessageNet System

All of MessageNet support is done remotely, so it’s vital to maintain remote access to the MessageNet server for the MessageNet support staff and to keep them apprised of any changes with it that could affect access to the system. … Read More…

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How to Set Up Message Archiving

One way to keep records of everything that happens in the MessageNet system is to set up messages to be saved to the Message Archives when they expire. Messages that are set to archive will later be viewable via their … Read More…

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How to Reset User Passwords

If you are a user of the MessageNet system but not the system administrator and have forgotten your MessageNet password, please contact your on-site system administrator for a password reset. For security reasons, MessageNet support staff are unable to manage … Read More…

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How to Log In to MessageNet Connections

MessageNet Connections is browser-based on PCs and on Android devices (while the mobile app for Apple devices has been released, the Android version is still in progress, so a web browser must be used on Android devices until the app … Read More…

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How to Apply the Intel Security Patch

If your MessageNet server is a black 4U server, it has an AMD processor in it and is not affected by the recent Intel security flaws. However, if your server is a newer silver 1U Dell server, then the processor … Read More…

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How to Back Up Server Data

In order to avoid risking lost data in the event of a server failure, it’s very important to have a complete backup of all of the MessageNet server’s data. Because every customer’s system, network, and organization are different, MessageNet cannot … Read More…

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Support Resources

Support Resources This section of the Support Portal is designed to be a database of user guides and instructions to help users of MessageNet Connections. They’re divided into sections based on interface and device so they’re easy to find. Click … Read More…

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Mobile App – Details

MessageNet Connections helps colleges and universities communicate emergency alerts during crisis situations as well as daily messaging with students and staff across many different platforms. Read More…

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Connections Mobile

MessageNet Connections Mobile Connections Mobile sends and receives emergency alerts and mass notifications directly with your smartphones, tablets, and other mobile devices. MessageNet Connections Mobile provides easy access to all Connections functionality and can deliver messages to any connected device … Read More…

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Business and Goverment – Details

MessageNet Connections helps colleges and universities communicate emergency alerts during crisis situations as well as daily messaging with students and staff across many different platforms. Read More…

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