Author Archives: MessageNet Support

MessageNet Support

About MessageNet Support

Regular Support office hours are from 8:00 a.m. - 5:00 p.m. EST. Please contact Support with any questions or concerns at support@messagenetsystems.com or (317)-566-1677 ext. 216.

How to Close Messages

Closing a message removes it from active status and, if archiving has been set up in the Message Editor, sends it to the Archives. Messages that do not have archiving set up will disappear when closed. Closing a message will … Read More…

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Omni – Safety, Security, and Communications All in One

Recent emergency events such as school shootings have shown that emergency communication systems need to be more than just audio PA because a fire alarm can drown out an audio announcement. An emergency communication system needs to be both text … Read More…

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Complete Guide to the User Database Manager

User Directory Navigation Browse: Click to browse a full list of all users Find: To find a user by name, clear out the last name or first name field, enter the appropriate name, then click find. If there are multiple … Read More…

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Secure Emergency Communication Systems Prevent Misuse

The recent increase in school shootings (more school children have died in the US this year as of writing than service members in the military) has also seen an increase in perpetrators making use of the school’s emergency communication system … Read More…

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PA Needs to Be Both Audio and Visual

In emergency situations, audio PA alone often isn’t enough to convey emergency communications to those who need it. For example, in the recent tragic events at Marjory Stoneman Douglas High School in Parkland, Florida, one of the first acts done … Read More…

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How to Change Comm Control Preferences

The Communication Control, or Comm Control, screen is where users can set how they want to be contacted. It is accessible either from the User Directory or from the User Database Manager by clicking on the Comm Control button in … Read More…

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How to Set Up User Devices

User devices are personal devices or contact methods by which a user can be personally reached. These include e-mail addresses, phones, PC Alert, and text devices such as pagers or cell phones. Text Devices (cell phones and pagers): each device … Read More…

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How to Set Up Text Device Control

Text Device Control is where a user can set up how they want to receive messages, independent of how a message is set up. For example, a user that wants to receive all messages via e-mail, regardless of whether the … Read More…

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How to Create a New User

Creating and managing new users is the responsibility of the on-site System Administrator. For security reasons, MessageNet support staff cannot manage user accounts, as they have no way of knowing which users should have access to which features of the … Read More…

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School Shootings on the Rise

The 21st century has already seen more deaths and injuries in its first 18 years than in the entirety of the 20th century. At the time of writing, at least 13 separate incidents had occurred, causing at least 66 deaths … Read More…

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