Author Archives: MessageNet Support

MessageNet Support

About MessageNet Support

Regular Support office hours are from 8:00 a.m. - 5:00 p.m. EST. Please contact Support with any questions or concerns at support@messagenetsystems.com or (317)-566-1677 ext. 216.

How to Save Messages to Connections Mobile

There are two ways to save a message to your Connections Mobile app. If you have access to the Message Editor for a particular message, there is a Mobilize button at the top of the screen. Click that button to … Read More…

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Getting Started with the Connections Mobile App

The Connections Mobile application is available on mobile devices and on computers. The app itself is currently only available for iOS, with an Android app still in development. Android devices can still access the Connections Mobile interface, but until the … Read More…

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PA Needs to Be Both Audio and Visual

In emergency situations, audio PA alone often isn’t enough to convey emergency communications to those who need it. For example, in the recent tragic events at Marjory Stoneman Douglas High School in Parkland, Florida, one of the first acts done … Read More…

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What Is Connections Mobile?

Connections Mobile is both a user interface and a mobile app, designed to be While some administrative tasks will have to be performed by the on-site system administrator in the Administrative Interface, Connections Mobile is designed to be the primary … Read More…

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How to Set Up Remote Access to the MessageNet System

All of MessageNet support is done remotely, so it’s vital to maintain remote access to the MessageNet server for the MessageNet support staff and to keep them apprised of any changes with it that could affect access to the system. … Read More…

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How to Set Up Message Archiving

One way to keep records of everything that happens in the MessageNet system is to set up messages to be saved to the Message Archives when they expire. Messages that are set to archive will later be viewable via their … Read More…

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How to Reset User Passwords

If you are a user of the MessageNet system but not the system administrator and have forgotten your MessageNet password, please contact your on-site system administrator for a password reset. For security reasons, MessageNet support staff are unable to manage … Read More…

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How to Log In to MessageNet Connections

MessageNet Connections is browser-based on PCs and on Android devices (while the mobile app for Apple devices has been released, the Android version is still in progress, so a web browser must be used on Android devices until the app … Read More…

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How to Apply the Intel Security Patch

If your MessageNet server is a black 4U server, it has an AMD processor in it and is not affected by the recent Intel security flaws. However, if your server is a newer silver 1U Dell server, then the processor … Read More…

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How to Back Up Server Data

In order to avoid risking lost data in the event of a server failure, it’s very important to have a complete backup of all of the MessageNet server’s data. Because every customer’s system, network, and organization are different, MessageNet cannot … Read More…

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