How to Reset User Passwords
If you are a user of the MessageNet system but not the system administrator and have forgotten your MessageNet password, please contact your on-site system administrator for a password reset. For security reasons, MessageNet support staff are unable to manage users or reset passwords.
For on-site system administrators, to reset a user’s password, log in to the MessageNet Connections administrative interface, click on the Other Screens tab, and select User Database Manager. Your own user profile will appear as the default. To navigate to another user’s profile, you can click Browse and search through the full list of users, or you can enter the user’s surname into the Last Name field and click Find.
If there are multiple users with the same last name, you may need to click Next until you find the correct one. Once you are at the correct user profile, change the password, click Save, and then give the updated password to the user, who can then change it again if needed once they have successfully logged in.